We guarantee fast and easy shipping. In order to ensure that you have a great shopping experience, we provide a hassle-free shipping process. If you have any problems receiving your package we will reship once at our expense.
Some important things you should know about our shipping policies:
- You are responsible for providing the correct shipping address.
- Someone must be available at your shipping address during the day to sign for the package.
- We ship all our merchandise via express international courier. It must be signed for upon delivery
- All shipments are shipped directly from our warehouse in Hong Kong
- You will receive an email with a tracking number allowing you to track the progress of your shipment on the day your merchandise is shipped.
- It could take up to 5 days for the shipping company to update their website with details of your shipment.
- Your order may arrive in multiple packages. If your order has been split you will receive multiple tracking numbers. The number of tracking numbers you receive reflects the number of packages you should expect to receive.
- Although most packages arrive within 4 days it can take up to 7 days for you to receive your package.
- Your package will pass through customs in your country and you may be asked to assist in clearance.
- We are not responsible for taxes or tariffs on your packages. We try to avoid these costs with low-value invoices.
- Shipping costs to each country are calculated upon checkout according to different global shipping zones.
- Exceptions: Free shipping for orders exceeding $200
- Processing Time: Up to 7 business days
- Shipping Time: Between 7 – 20 business days
- Some items may have longer processing times depending on the volume of orders. Time-frames may increase during particularly busy periods.